DELIVERY / DELAY : Every product comes with no warranty as to the time, except for deliveries to individuals. The deadline of delivery varies depending on their address as well as the availability of the product with the supplier. It is set for an address in France, the day of payment + 8 days and, for the other destinations, the day of payment + 1 month. Products or services ordered are delivered to the address indicated by the Customer when placing the order and included in the confirmation email sent to him by Sport Event Shop. For deliveries in France: Sport Event Shop offers different modes of delivery. Shipping by DHL 48 hours: the Order is delivered in Colissimo against signature. As of care by La Poste, delivery will be at home in 48 hours, working days. If absent, the package may be withdrawn in the usual post office of the Customer upon presentation of proof of identity. In case of no show in the usual post office Client within 10 days, the parcel will be returned to Sport Event Shop. The costs associated with this mode of delivery amount to € 10 including taxes. Delivery by DPD France: the Order is delivered by DPD, delivered against signature. Starting from the assumption by DPD, delivery will be at home in 24-48 hours, working days. In case of absence, a notice will be left for the customer to re-contact the DPO to establish a date for the re-delivery of the package. No response from the customer after a delay of 10 days, the parcel will be returned to Sport Event Shop. The costs associated with this mode of delivery amount to € 10 including taxes. Upon receipt of your order, if you find that your package is damaged (cardboard with visible traces of opening and / or damage), it is imperative to refuse. Indeed, packages leaving the warehouses of Sport Event Shop are always perfectly conditioned, equipped with security strips which must be visible and intact. If you refuse your package, please notify us by writing to contact@sporteventshop.com indicating good order number in the subject of your email. The customer can track the status of the delivery of his order through the website of Sport Event Shop in its client area. Notified by e-mail will also be sent to communicate the package tracking number. For deliveries outside of France: Sport Event Shop offers different modes of delivery. Shipping by DHL: the Order is delivered in Colissimo against signature. Starting from the assumption by the Post Office, the delivery time varies depending on the country of delivery to the customer. We will indicate the approximate time when the shipping notification is sent by email to the customer. If absent, the package may be withdrawn in the usual post office of the Customer upon presentation of proof of identity. In case of no show in the usual post office Client within 10 days, the parcel will be returned to Sport Event Shop. The costs associated with this mode of delivery amount to € 10 including taxes. Delivery by DPD: the Order is delivered by DPD, delivered against signature. Starting from the assumption by DPD, delivery time varies depending on the country of delivery to the customer. We will indicate the approximate time when the shipping notification is sent by email to the customer. In case of absence, a notice will be left for the customer to re-contact the DPO to establish a date for the re-delivery of the package. No response from the customer after a delay of 10 days, the parcel will be returned to Sport Event Shop. The costs associated with this mode of delivery amount to € 10 including taxes. Deliveries will be made by a local transport service in which delivery is made. The customer agrees to carry out all formalities and declarations required from the authorities and government of his country, and pay all taxes that would be required of him to the import of products in the country. Sport Event Shop can not be held liable in the event of customer default in performing its obligations and lead to a lack of delivery of the product ordered. Upon receipt of your order, if you find that your package is damaged (cardboard with visible traces of opening and / or damage), it is imperative to refuse. Indeed, packages leaving the warehouses of Sport Event Shop are always perfectly conditioned, equipped with security strips which must be visible and intact. If you refuse your package, please notify us by writing to contact@sporteventshop.com indicating good order number in the subject of your email. The customer can track the status of the delivery of his order through the website of Sport Event Shop in its client area. Notified by e-mail will also be sent to communicate the package tracking number. In case of delayed delivery, the customer will be notified as soon as possible by any means of communication and be informed of the estimated duration of the delay. In case of loss of the package, Sport Event Shop website will conduct a survey of postal or carrier services to find him. If the order is found, unless otherwise specified by the customer, it is immediately redirected the exclusive expense of Sport Event Shop site. If the command is not found, then Sport Event Shop will refund the customer within 14 days of the day of the Event Information Sport Shop loss of the parcel.
EXCHANGES / REFUNDS / RETURNS : Despite all the care to make the preparation and dispatch of parcels, some orders may contain damaged or non-compliant products. If the customer believes that the delivered products are defective or non-compliant, it must apply to Sport Event Shop by describing in detail its reasons for this within 45 days from delivery to direct complaints to Sport Event Shop. No refunds or exchanges will take place if the objection is communicated to him thereafter. Sport Event Shop will review the complaint and subsequently communicate the procedure. The product will return will be a new condition, complete in its original packaging, with all its labels, accessories, documentation and instructions for use, as well as the purchase invoice for Sport Event Shop to identify the customer. return reception at Sport Event Shop, customers will be able to either obtain delivery of a product identical to the failed product within the limits of available stocks or obtain delivery of a quality product and price equivalent to the product failed (if it is possible to deliver the same product to the failed product) or a full refund of the price of the product ordered in a time of 14 working days from the date of reimbursement. The cost of return and exchange the faulty product will be at the Sport Event Shop load. No product exchange or refund will be made if it is revealed that the defect is attributable to the customer, particularly if it results from improper use in normal use, modification or adaptation of the product to initiative of the client or prolonged use of the customer.